Frequently Asked Questions
Everything you need to know about our premium English wines and delivery services.
Where do you deliver your products?
We currently offer nationwide delivery across the United Kingdom. Please note that certain remote areas may incur additional shipping charges and longer lead times.
How should I store my wine after delivery?
To maintain the highest quality, we recommend storing your wine in a cool, dark place with a consistent temperature, preferably away from direct sunlight and vibrations.
What is your return policy for damaged goods?
If your order arrives damaged or broken, please contact our customer service team within 24 hours of receipt with photographic evidence, and we will arrange a replacement or full refund.
Do I need to be present to sign for my delivery?
Yes, because our products contain alcohol, an adult aged 18 or over must be present to sign for the delivery. Our couriers operate a 'Challenge 25' policy.
Can I include a personalized gift message?
Absolutely. You can add a custom gift message during the checkout process, which will be printed on a high-quality card and included in your parcel at no extra cost.
How long does shipping typically take?
Standard delivery typically takes 3 to 5 working days. We also offer an express next-day delivery service for orders placed before 12:00 PM Monday through Thursday.