Returns & Exchanges

At Chapel Down, we want you to be completely satisfied with your purchase. If your wine or gourmet food items arrive damaged or do not meet our quality standards, you can return them within 14 days for a full refund or exchange.

Return Process

• 1.
  Contact Customer Support

  Email our team with your order number and a photo of the item if it arrived damaged or incorrect.

• 2.
  Receive Return Authorization

  We will review your request and provide a return shipping label or instructions for a replacement delivery.

• 3.
  Securely Package Your Items

  Place the unused items back in their original protective packaging to ensure they are not damaged during transit.

• 4.
  Refund Processing

  Once we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.